Frequently Asked Questions

 

 

 

How long does it take?

Usually about an hour to two hours, depending on age, size, coat condition, temperament and the type of haircut.We provide extra time and care to groom your friends that have sensitivities, pre-existing medical conditions or other special needs.

 

How much do you charge for nail trimming?

Sorry.We do not charge by each service item such as nail trimming and ear cleaning.We have only Full Grooming Service that is performed for your friendís well being (please also see Prices).

 

Is there a house call fee or travel fee?

There is no house call fee or travel fee for our regular service area.Convenience, individualized attention, hand fluff drying (no cage drying), professional styling and product quality are part of our specialized service.

 

Do you offer a discount for multiple pooches?

No.Since we do not charge travel fee or house call fee, we are unable to offer discounts for multiple pooch friends.

 

Do you need to use my water or electricity?

No.  The Pooch Spa is a fully self-contained unit on wheels.  The unit has a water heater, fresh-water tanks and grey-water tanks.   The salon runs on generator power while at your home.

 

Do I have to be home while you groom my pooch?

We prefer that you be home during the service.Once we have developed a relationship, we can make some arrangements to care for your pooch friend in your absence.

 

What if I have to cancel my appointment?

Cancellations must be made at least 24 hours prior to the scheduled appointment time.If you are not home for your scheduled appointment, no show fee may be applied for the lost appointment.